These Terms and Conditions ("Terms") govern your access to and use of the Omnicatcher website, software, and services. Please read them carefully. By using our services you agree to these Terms.
Omnicatcher LLC ("Omnicatcher LLC", "Omnicatcher", "we", "us", or "our") is a limited liability company organized in the State of New Mexico, United States, and operates the Omnicatcher platform and website. Our registered business address is 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, USA. You can reach us any time at [email protected] or +1 (505) 528-3800.
Omnicatcher LLC provides an AI powered front desk for home service businesses and other local businesses. Our services may include an AI voice receptionist that answers inbound calls, an SMS agent, missed call text back, appointment scheduling, lead capture, and marketing automation. Parts of our platform are delivered using the HighLevel (GoHighLevel) software platform and related communication providers.
Features, pricing, and availability may change as we improve the service. We will make reasonable efforts to notify you of material changes.
You must be at least 18 years old and able to form a binding contract to use our services. By using Omnicatcher on behalf of a business, you confirm you are authorized to bind that business to these Terms.
You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. You are responsible for the content, scripts, and business information you ask us to use in your AI agents, and for making sure your use of the service complies with all laws that apply to your business.
We may offer a free demo or trial. Any trial is provided as is, and we may modify or end trial offers at any time. If a trial converts to a paid plan, the billing terms above apply.
You may cancel your subscription at any time. Cancellation and refund details are set out in our Refund and Cancellation Policy, which forms part of these Terms.
You agree not to use Omnicatcher to:
Consent is your responsibility. When we place calls or send messages on your behalf, you are responsible for having a lawful basis and any required consent from the people your business communicates with.
Our AI receptionist and voice agents use automated systems that can make mistakes or misunderstand a caller. The service is a business support tool and is not an emergency service. It must not be relied on for emergencies, medical, legal, or other situations that require guaranteed human response. You are responsible for reviewing captured leads and appointments.
This section governs the Omnicatcher text messaging program. By providing your mobile number and opting in, you agree to these mobile messaging terms.
Program name: Omnicatcher. When you opt in, you agree to receive text messages related to your inquiry, demo bookings and reminders, appointment and account notifications, service and support responses, and, where you have separately opted in, occasional product updates and offers. By using or enabling our communication features, you and your end customers also acknowledge that calls may be answered, recorded, and transcribed by an automated system for service delivery, quality, and record keeping, as described in our Privacy Policy.
Your participation is voluntary. You opt in by submitting your mobile number through one of our forms and agreeing to receive messages, or by messaging us first. Consent to receive text messages is not a condition of purchasing any goods or services. By opting in, you confirm that you are the owner or authorized user of the mobile number you provide.
You can cancel at any time by texting STOP to the number you are messaging with. After you send STOP, we will send a confirmation and then stop sending SMS messages. You may continue to receive messages for a short period while we process the request. To rejoin, sign up again the same way you did initially. For help, reply HELP or contact us at [email protected] or +1 (505) 528-3800.
Message frequency varies. Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services. See our Privacy Policy for details. Our messaging program follows applicable carrier requirements, the CTIA Messaging Principles and Best Practices, and the Telephone Consumer Protection Act (TCPA) and other applicable law. Prohibited content, including messages involving sex, hate, alcohol, firearms, or tobacco (SHAFT), and any unlawful content, is not permitted.
Our platform relies on third party providers, including HighLevel (GoHighLevel) for platform infrastructure, Stripe for payments, and telephony and messaging providers for calls and texts. Your use of the service may also be subject to those providers' terms. We are not responsible for the acts or omissions of third party providers.
Omnicatcher, our logo, software, and site content are owned by us or our licensors and are protected by law. We grant you a limited, non exclusive, non transferable right to use the service during your subscription. You keep ownership of your own business content and data.
We treat the business and customer data you entrust to us as confidential and use it only to provide and improve the service, as described in our Privacy Policy.
The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted or error free.
To the fullest extent permitted by law, Omnicatcher LLC will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or lost revenue. Our total liability for any claim relating to the service will not exceed the amount you paid us for the service in the three months before the event giving rise to the claim.
You agree to indemnify and hold harmless Omnicatcher LLC from claims arising out of your use of the service, your content, or your breach of these Terms, including claims related to consent for calls and messages sent on your behalf.
These Terms apply while you use the service. We may suspend or terminate your access if you breach these Terms or use the service in a way that creates legal or security risk. On termination, your right to use the service ends. Sections that by their nature should survive will survive.
We may update these Terms from time to time. When we do, we will change the "Last updated" date above and, where appropriate, provide additional notice. Continued use after changes means you accept the updated Terms.
These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in New Mexico.
Questions about these Terms can be sent to [email protected], by phone at +1 (505) 528-3800, or by mail to Omnicatcher LLC, 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, USA.