This Refund and Cancellation Policy explains how billing, cancellation, and refunds work for Omnicatcher subscriptions and services. It forms part of our Terms and Conditions.
Omnicatcher services are billed on a recurring monthly basis in advance, unless your written agreement states otherwise. Your subscription renews automatically each billing cycle until you cancel. Payments are processed securely by Stripe.
You can cancel your subscription in a few ways. The fastest is to do it yourself from inside your account: sign in, go to Settings, open the Billing section, and cancel your subscription there.
You can also cancel at any time by emailing [email protected] or calling +1 (505) 528-3800. To avoid the next charge, please send your cancellation request at least 48 hours before your renewal date. When you cancel, your service continues through the end of the current paid billing period and then stops. We do not automatically prorate or refund the unused part of a monthly period.
Monthly subscription fees are generally non refundable once a billing period has started, because the service and its phone, messaging, and AI resources are provisioned for that period. If you believe you were charged in error, contact us within 7 days of the charge and we will review it in good faith and correct any genuine billing mistake.
Where a setup or onboarding fee may apply, it covers configuration work that begins right away. Once that work has started, setup fees are usually non refundable.
Charges tied to actual usage, such as AI voice minutes, call handling, and messaging, reflect services already delivered and are non refundable.
Free demos and trials are provided at no charge, so no refund applies to them. If a trial converts to a paid plan, the terms above apply from the first paid charge.
If you have a billing concern, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may lead to suspension of the service while the dispute is reviewed.
Send your request to [email protected] with your account name and the charge date. We aim to respond within 3 business days.
Omnicatcher LLC
1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, USA
Email: [email protected]
Phone: +1 (505) 528-3800